Customer Experience Coordinator

Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach Associates on front-end principles, personalize the customer experience, and assign registers to support POS coverage needs. Ensure adherence to labor laws, policies, and procedures while prioritizing store plan execution and shrink reduction goals. Maintain a safe environment and communicate effectively with management to set and address priorities. Available to work a flexible schedule including nights and weekends.