Customer Experience Coordinator

Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Assign registers, support POS coverage needs, coordinate breaks, and train Associates on front-end principles and personalizing the customer experience. Ensure adherence to labor laws, policies, and procedures while supporting store shrink reduction and safety awareness goals. Communicate priorities with management and provide progress updates. Available for a flexible schedule including nights and weekends.