customer Experience coordinator
$29,640–$30,680 year
On-siteCharlotte, North Carolina, United States
Job Summary
Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach Associates on front-end principles, personalizing the customer experience, and assigning registers to support POS coverage needs. Ensure adherence to labor laws, policies, and procedures while prioritizing store plans and communicating effectively with management. Promote safety awareness, shrink reduction goals, and credit programs. Available for a flexible schedule including nights and weekends with one year of retail and six months of leadership experience required.
Required Qualifications
- Available to work flexible schedule, including nights and weekends
- 1 year retail experience
- 6 months of leadership experience
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
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