Customer Experience Coordinator

Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach Associates on front-end principles, personalizing the customer experience, and assigning registers to support POS coverage needs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Ensures Associates execute tasks according to the store plan, adheres to labor laws and policies, and promotes safety awareness. Communicates priorities with management and provides progress updates while accepting constructive feedback. Promotes credit and loyalty programs, supports shrink reduction goals, and participates in store safety initiatives. Available to work a flexible schedule including nights and weekends.