Customer Experience Coordinator

Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Engage directly with all customers to maintain a clean, organized environment while addressing concerns and issues promptly. Lead by example, training and mentoring staff on front-end principles and personalizing the customer experience. Assign registers, support POS coverage needs, and coordinate breaks for all Associates. Ensure adherence to labor laws, policies, and procedures while promoting safety awareness and shrink reduction goals. Communicate effectively with management to set priorities and provide progress updates. Available to work a flexible schedule including nights and weekends.