Customer Experience Coordinator

Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach Associates on front-end principles, personalizing the customer experience, and assigning registers to support POS coverage needs. Ensure adherence to labor laws, policies, and procedures while promoting safety awareness and shrink reduction goals. Communicate effectively with management to set priorities and provide progress updates. Available to work a flexible schedule including nights and weekends.