Customer Experience Coordinator
$31,200–$32,240 year
On-sitePanama City, Florida, United States
Job Summary
Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach Associates on front-end principles, personalize the customer experience, and coordinate break assignments and POS coverage needs. Assign registers, respond to point-of-sale coverage demands, and ensure adherence to store plans and labor laws. Communicate priorities with management, provide feedback, and support shrink reduction and safety goals. Available to work a flexible schedule including nights and weekends.
Required Qualifications
- Available to work flexible schedule, including nights and weekends
- 1 year retail experience
- 6 months of leadership experience
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
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