Customer Experience Coordinator

Promotes an excellent customer experience by overseeing front-of-store Associates, ensuring prompt, courteous service and promotion of loyalty programs; trains and mentors staff on front-end principles, assigns registers, coordinates breaks and POS coverage, and maintains a clean, organized store. Builds a positive internal and external customer experience, models honesty and integrity, and provides updates to management on priorities. Collaborates with leadership on Associate training needs, enforces labor laws and safety standards, supports shrink-reduction initiatives, and participates in ongoing development of merchandising and customer-service skills. Requires flexibility to work nights and weekends and strong communication to coordinate with Supervisors and peers.