Customer Experience Coordinator
On-site · Castro Valley, California, United States
Job Summary
Promotes an excellent customer experience by overseeing front-of-store Associates to deliver prompt, courteous service and promote loyalty programs. Leads by example, trains and mentors Associates on front end principles, assigns registers and coordinates POS coverage, addresses customer concerns promptly, and ensures adherence to store plans, safety, and labor policies. Requires 1 year of retail experience and at least 6 months of leadership, with strong merchandising knowledge, communication, and organizational skills; ability to train others and work as part of a team.
Required Qualifications
- 1 year retail experience
- 6 months leadership experience
- Strong understanding of merchandising techniques
- Strong communication and organizational skills
- Ability to train others
- Able to multitask
- Team player
- Attention to detail
- Able to respond to changes in direction or unexpected situations
- Experience with POS systems and cash handling
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