Customer Experience Coordinator

Customer Experience Coordinator at TJX leads front-of-store operations to ensure prompt, courteous service and promote loyalty programs. Responsible for overseeing a team of Associates, mentoring on front-end principles, training in personalized customer experiences, coordinating POS coverage and breaks, addressing customer concerns, maintaining store standards, and partnering with management on training needs. Requires ability to multi-task, adapt to changes, communicate effectively with management and Associates, and promote safety and compliance with labor laws. The role emphasizes creating positive customer experiences, coaching peers, and supporting store goals while delivering strong merchandising and customer-service execution.