Customer Experience Coordinator (temporary)
HybridStockholm, Stockholm, Sweden
Stockholm, Stockholm, SwedenHybridPart TimeSmall
Part TimeSmall
Job Summary
Handle customer inquiries via email and digital channels, focusing on shipping, delivery, and product information to ensure customers feel supported and informed. Collaborate with colleagues across logistics, brand, sales, marketing, and product development while receiving hands-on training in CRM and e-commerce platforms. This part-time, temporary role runs from September through December, requiring a written support background and confident written English. Join a collaborative team dedicated to shaping the customer journey for premium home essentials.
Required Qualifications
- Experienced in a customer-facing role (e.g. retail, hospitality, service)
- you know how to support and empathize with people
- Confident in written English, with a clear and professional communication style
- Curious and proactive, you enjoy solving problems and asking the right questions
- Comfortable using basic digital tools (e.g. Microsoft Office)
Desired Qualifications
- Familiar with customer support platforms (like Zendesk or Gorgias) or e-commerce tool
- Experience of customer support for Amazon is a plus
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