Customer Experience Coordinator - St. Peters, MO
On-site · Saint Peters, Missouri, United States
Job Summary
Customer Experience Coordinator responsible for shaping the end-to-end customer experience at VEG. Responsibilities include greeting customers warmly, overseeing all communications (calls, emails, texts), accurately recording details, routing urgent medical calls to a doctor, delivering personalized experiences, listening with empathy, resolving concerns quickly, keeping nursing and medical staff informed, providing confidential guidance on financial options and end-of-life decisions, processing payments securely, following up after visits to strengthen relationships, and capturing special moments to build lasting connections between customers, their pets, and the hospital. The role requires a customer-focused mindset, strong communication, empathy, multitasking, adaptability, and a willingness to work in a hospital environment with nights, weekends, and holidays as needed.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Strong organizational skills
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- High emotional intelligence
- Willingness to work nights, weekends, and holidays as needed
- Ability to maintain confidentiality and handle financial information securely
Desired Qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized with strong attention to detail
- Strong communicator capable of interacting positively with diverse individuals
- Strong multitasking abilities
- High emotional intelligence
- Adaptable and able to thrive in high-stakes environments
- Willingness to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as-needed basis
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