Customer Experience Coordinator
On-site · Herndon, Virginia, United States
Job Summary
The Customer Experience Coordinator manages escalated customer concerns through Spotless Brands’ service channels, ensuring timely and professional resolutions. Responsibilities include processing refunds, addressing service issues, managing vendor relations, and preparing reports on customer feedback. This role requires exceptional problem-solving, communication skills, and experience in customer service environments. The ideal candidate possesses in-depth knowledge of customer experience management, vendor management, refund processing procedures, and has strong analytical abilities.
Required Qualifications
- High School Diploma or equivalent preferred
- 1+ years of experience in customer service or related fields
- Strong written and verbal communication skills
- Must be able to successfully pass a background check
Desired Qualifications
- Experience in customer service, retail, hospitality, or call center environments
- Experience with complaint resolution, refunds, or escalation handling
- Valid driver’s license
Additional Requirements
- Minimum of 16 years of age
- Ability to work independently with minimal supervision
- Ability to manage multiple tasks and priorities in a fast-paced environment
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