Customer Experience Coordinator
$39,520,000–$41,600,000 year
On-siteMaitland, Florida, United States
Job Summary
Respond to incoming customer inquiries and requests with professionalism, serving as the key liaison between clients, technicians, sales teams, and management. Efficiently schedule service and maintenance appointments while maintaining accurate customer records and providing detailed product information. Troubleshoot and resolve issues with empathy, utilizing an extensive knowledge base of evolving services and products. Participate in in-house training on office software and company offerings. This full-time position requires flexibility for weekend work, mid-morning and afternoon shifts, and reliable, year-round availability.
Required Qualifications
- A minimum of 1 year of administrative or customer service experience in an office environment
- Proven ability to cultivate strong rapport with customers and colleagues alike
- Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion
- Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere
- A genuine passion for helping others with patience and empathy
- Excellent written and verbal communication skills to convey information clearly and effectively
- Must have availability to work on the weekends
- Must have flexibility to work mid-mornings and afternoon shifts
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- Use hands to type, handle or feel objects or controls; reach with hands and arms
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
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