Customer Experience Coordinator - Snellville, GA
On-site · Snellville, Georgia, United States
Job Summary
Customer Experience Coordinator at VEG in Snellville, GA: greet customers, manage all communications (calls, emails, texts), route urgent medical calls to a doctor, deliver personalized service, resolve concerns, keep clinical staff updated, review financial options with clients, process payments securely, follow up post-visit to ensure pet care and strengthen relationships, and capture special moments to create lasting connections between customers, their pets, and the hospital. The role requires 2+ years in customer service, strong organizational and communication skills, proficiency with practice management software, and the ability to thrive in a fast-paced, high-empathy environment. The position involves working nights, weekends, and holidays as needed in a hospital setting, with competitive compensation, extensive benefits, learning and growth opportunities, and travel stipends for ongoing professional development.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Strong communication skills
- Highly organized with attention to detail
- Ability to multitask in fast-paced environment
- High EI and adaptability in high-stakes environments
- Willingness to work in a noisy environment with strong odors
- Availability to work nights, weekends, and holidays on a rotating or as-needed basis
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