Customer Experience Coordinator
$37,440,000–$45,760,000 year
On-siteSpartanburg, South Carolina, United States
Job Summary
Answer calls, texts, emails, and voicemails promptly, then gather and confirm all required customer, property, insurance, and loss information. Create accurate records in Restore and other systems, identify emergencies to notify the appropriate team member immediately, and assign new opportunities with confirmed acceptance. Track open intake items until ownership is clear, route existing-job questions to the correct staff, document communications, and set clear expectations without making unapproved promises. Provide general branch administrative support including deliveries, payments, and office organization.
Required Qualifications
- Strong telephone, written, and interpersonal communication skills
- Professional, empathetic, and calm under pressure
- Highly organized with strong attention to detail and follow-through
- Able to multitask and prioritize urgent responsibilities
Desired Qualifications
- Comfortable using Outlook, Excel, Word, CRM platforms, and scheduling software
- One or more years of customer service, call intake, dispatch, or administrative experience
- Restoration, insurance, construction, or home-services experience
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