Customer Experience Coordinator - San Antonio, TX
On-siteSan Antonio, Texas, United States
Job Summary
Greet every customer with warmth and urgency across in-person, phone, and online channels. Oversee all customer communications, record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized experiences by listening with empathy, resolving concerns quickly, and anticipating issues before they escalate. Keep nursing teams and doctors updated on customer needs while providing confidential guidance on financial options and end-of-life decisions. Process payments accurately, follow up after visits to check on pet care, and capture special moments to strengthen relationships. Work nights, weekends, and holidays on a rotating basis in a fast-paced, noisy environment with strong odors.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- A strong communicator; able to interact positively with anyone and everyone
- A strong multitasker, able to thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
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