Customer Experience Coordinator - Retail Store Associate
$35,360–$36,400 year
On-siteAmherst, New York, United States
Job Summary
Oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Lead by example by engaging with all customers, maintaining a clean and organized store, and addressing concerns promptly. Train and coach staff on personalizing the customer experience, assign registers, support POS coverage needs, and coordinate breaks. Ensure adherence to labor laws, policies, procedures, and store plans while promoting safety awareness and shrink reduction goals. Communicate priorities with management and provide constructive feedback. Requires one year retail experience and six months leadership experience; available for flexible schedules including nights and weekends. Starting pay is $17.00 to $17.50 per hour.
Required Qualifications
- Available to work flexible schedule, including nights and weekends
- 1 year retail experience
- 6 months of leadership experience
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
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