Customer Experience Coordinator (Relief) - Winter Park, FL
On-siteWinter Park, Florida, United States
Job Summary
Greet every customer with warmth and urgency, whether in person, over the phone, or online. Oversee all customer communications, record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized, memorable experiences by listening with empathy, resolving concerns, and anticipating issues before they escalate. Keep nursing teams and doctors updated on customer needs, provide confidential guidance on financial options, and process payments accurately while protecting sensitive information. Follow up with customers after visits to check on their pet's care and strengthen relationships. Process payments accurately while protecting personal and financial information. Follow up with customers after visits to check on their pet's care and strengthen relationships. Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
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