Customer Experience Coordinator (Relief) - Millburn, NJ
$37,440–$45,760 year
On-site · Millburn, New Jersey, United States
Job Summary
Coordinate customer experience in a veterinary emergency hospital; greet customers with warmth and urgency in person, over the phone, or online; oversee all customer communications (calls, emails, texts) and route urgent medical calls to a doctor quickly; deliver personalized, memorable experiences and say yes to customer needs; listen with empathy, resolve concerns quickly, anticipate issues; keep nurses and doctors updated on customer needs for a seamless care experience; provide confidential guidance on financial options and end-of-life decisions; process payments accurately while protecting personal and financial information; follow up after visits to check on pet care; celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital; collaborate with team in a fast-paced, high-energy environment; requires 2+ years of customer service experience, strong communication, empathy, organization, and adaptability; able to work nights, weekends, and holidays in a rotating schedule; comfortable in a noisy environment.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
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