Customer Experience Coordinator (Part Time) - North Tampa, FL
On-site · Tampa, Florida, United States
Job Summary
Customer Experience Coordinator role in a veterinary emergency hospital setting, responsible for defining and delivering a high-quality client and pet experience across in-person, phone, and online channels; manage customer communications, route urgent medical calls to a doctor, handle payments securely, provide confidential guidance on financial options and end-of-life decisions, follow up after visits to strengthen relationships, and coordinate with nurses and doctors to ensure a seamless care experience while maintaining a fast-paced, high-energy environment. Emphasizes empathy, proactive problem solving, and a people-centric approach to customer service in a 24/7 emergency veterinary context.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
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