Customer Experience Coordinator (Part Time) - Chantilly, VA
On-siteChantilly, Virginia, United States
Job Summary
Greet every customer with warmth and urgency, whether in person, over the phone, or online. Oversee all customer communications, record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized experiences by listening with empathy, resolving concerns, and anticipating issues before they escalate. Keep nursing teams and doctors updated on customer needs, provide confidential guidance on financial options and end-of-life decisions, and process payments while protecting sensitive information. Follow up with customers post-visit to check on pet care and strengthen relationships, while capturing special moments with permission to create lasting connections. This part-time role in Chantilly, VA requires 2+ years of customer service experience, proficiency in practice management software, and availability to work nights, weekends, and holidays on a rotating basis.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Desired Qualifications
- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
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