Customer Experience Coordinator (Part-Time) - Carle Place, NY
On-site · Carle Place, New York, United States
Job Summary
Customer Experience Coordinator in a veterinary emergency setting, responsible for greeting customers, managing all customer communications (calls, emails, texts), routing urgent medical calls to a doctor, delivering personalized experiences, listening with empathy, resolving concerns quickly, and maintaining confidentiality of financial information. Responsibilities include keeping nurses and doctors updated on patient needs, guiding customers on financial options and end-of-life decisions, processing payments securely, following up after visits, and fostering lasting relationships with clients and their pets. The role requires 2+ years of customer service experience, strong organizational skills, proficiency with practice management software, excellent communication, multitasking ability, high emotional intelligence, adaptability under high-stakes conditions, problem-solving and innovation mindset, ability to work in a noisy environment, and availability to work nights, weekends, and holidays on a rotating basis. The position offers competitive compensation, growth and learning opportunities, flexible schedules, and travel stipends for credentialed staff. The job is located in Carle Place, NY, and is part-time.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- Ability to multitask and thrive amid chaos
- High emotional intelligence; able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
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