Customer Experience Coordinator
On-siteRockhampton, Queensland, Australia
Rockhampton, Queensland, AustraliaOn-siteFull Time
Full Time
Job Summary
Deliver exceptional customer service and front-of-house support while coordinating appointments, schedules, and customer enquiries. Maintain accurate records to meet compliance requirements and provide high-quality administrative support to the Employment Programs team. Promote employment services through community engagement activities and build strong relationships with customers, employers, and stakeholders. Support the achievement of contractual outcomes and KPIs within the Rockhampton Workforce Australia team.
Required Qualifications
- Strong customer service and interpersonal skills
- Excellent administrative and organisational abilities
- Well-developed communication skills
- High level of computer literacy
- Ability to build rapport with people from diverse backgrounds
- A proactive, reliable and team-focused approach
- Current C Class Driver Licence
- Current Blue Card and Police Check (or ability to obtain one)
- Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander peoples and communities
Desired Qualifications
- Experience in employment services or government-funded programs
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