Customer Experience Coordinator - Houston, TX
On-siteHouston, Texas, United States
Job Summary
Greet every customer with warmth and urgency, whether in person, over the phone, or online. Oversee all customer communications, record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized experiences, listen with empathy to resolve concerns, and keep nursing teams updated on customer needs. Provide confidential guidance on financial options, process payments securely, and follow up post-visit to strengthen relationships. Capture special moments with permission to create lasting connections. This role requires availability to work nights, weekends, and holidays on a rotating basis in a fast-paced, noisy environment.
Required Qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- A strong communicator; able to interact positively with anyone and everyone
- A strong multitasker, able to thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Desired Qualifications
- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
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