Customer Experience Coordinator
On-siteMaryland Heights, Missouri, United States
Maryland Heights, Missouri, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage inbound and outbound inquiries via phone, online submissions, texts, and marketing requests while scheduling online inquiries for all Hoffmann Brothers services. Handle a large volume of customer service requests and coordinate scheduling for all company services. Maintain strong communication with customers, vendors, and co-workers in a fast-paced environment subject to continual interruptions and changing priorities. Ensure clear and concise written and spoken information delivery while adhering to company procedures and exceeding performance metrics.
Required Qualifications
- strong sense of urgency
- superior customer service skills
- strong skills
- willingness to learn and grow with the company
- Able to handle multiple projects and tasks in a fast-paced environment
- Able to pay attention to the minute details of a project or task
- Able to work in a fast-paced environment and handle multiple projects and goals
- Able to strive to get ahead, finish projects, and exceed goals for monetary incentive
- Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics
- Able to communicate information via writing and spoken word clearly and concisely
- Able to take care of customer needs while following company procedures
- Able to find a solution for or to deal proactively with work-related problems
- In the way you speak, dress, and act
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- Effective, consistent, and constant communication with customers, vendors, co-workers, and others
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