Customer Experience Coordinator
On-site · Lake Placid, Florida, United States or Bradenton, Florida, United States
Job Summary
Be the Voice of the Customer Across Our Entire Operation. The Customer Experience Coordinator will manage customer concerns across multiple dealership locations in Florida and Texas, serve as the central point of contact for escalated issues, investigate concerns, document findings, coordinate resolutions with General Managers, Service Managers, and department leaders, de-escalate customer situations, and maintain organized records while identifying trends to improve cross-location customer experience. Collaborate with teams at multiple locations to align on communication and resolution strategies, track ongoing issues, and provide timely updates to customers throughout the resolution process. This role requires highly organized, calm, professional individuals with strong written and verbal communication skills and the ability to coordinate across Sales, Service, and Operations to standardize customer experience processes across the organization.
Required Qualifications
- Prior experience working in a dealership environment (marine, automotive, RV, or powersports)
- Strong understanding of dealership operations, including service, sales, and customer flow
- Proven ability to handle customer complaints and escalations professionally
- Excellent communication skills (written and verbal)
- Ability to de-escalate difficult situations and stay composed under pressure
- Highly organized with strong follow-through and attention to detail
- Comfortable coordinating across multiple teams and locations
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