Customer Experience Coordinator
On-siteDenver, Colorado, United States
Job Summary
Deliver timely, accurate, and empathetic responses to customer inquiries via email and live chat while supporting product questions, order issues, payments, and website navigation. Proactively upsell and convert interest into purchases through needs-based guidance, then retain customers via exceptional service and relationship-building. Identify feedback patterns to inform internal improvements, collaborate on cross-functional projects, and monitor order fulfillment to partner with production teams on resolving delays. Manage promotional and credit code programs, process specialized account requests, and escalate potentially fraudulent activity. Provide technical support expertise for complex troubleshooting and assist with CX reporting and analytics efforts. Occasionally work evenings or weekends based on team needs and seasonal demand.
Required Qualifications
- Bachelor's degree or equivalent relevant experience
- 1–3 years in a customer support or client-facing role
- Sales-minded with an ability to identify opportunities and drive conversion
- Comfortable with multiple technical platforms (e.g., Zendesk, Google Suite, Looker)
- Able to prioritize and troubleshoot effectively in a fast-paced, high-volume environment
- Strong written and verbal communication skills with a warm, professional tone
- Team player with excellent attention to detail and follow-through
- Calm under pressure and always customer-first in your approach
- Teachable and excited to grow
Desired Qualifications
- eCommerce experience
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