Customer Experience Consultant

Execute all operational tasks on time to support customer success, acting as the primary point of contact for clients. Proactively identify and resolve issues, mitigating exceptions quickly while collaborating with internal and cross-functional teams. Manage the shipment and file lifecycle from booking to invoicing, ensuring accurate documentation and timely system updates. Build strong relationships with customers to understand their business needs and identify upselling opportunities. Resolve operational escalations effectively and execute end-to-end shipment processes in accordance with agreed guidelines.