Customer Experience Consultant
HybridMelbourne, Victoria, Australia
EXPIREDMelbourne, Victoria, AustraliaHybridFull TimeEnterprise
Full TimeEnterprise
Job Summary
Handle incoming client calls and emails as the primary point of contact, managing an average of 60-70 daily interactions including approximately 30-40 emails. Accurately log client requests into systems, resolve queries efficiently, and meet client KPIs while contributing to team targets. Deliver outstanding customer satisfaction and support internal process improvements. This full-time, permanent role offers flexible shifts starting at 7am or 3pm with comprehensive training provided. Applicants must be eligible to work in Australia.
Required Qualifications
- A natural "people person" who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
- High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Proficient in computer literacy and keyboard skills
- Applicants must be eligible to work in Australia
Desired Qualifications
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc)
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