Customer Experience Consultant
On-site · Melbourne, Victoria, Australia
Job Summary
Customer Experience Consultant responsible for delivering exceptional service in Maersk environment, owning end-to-end shipment lifecycle, onboarding new customers to standard processes, coordinating with internal/external stakeholders, promoting digital adoption, serving as primary point of contact, executing transactional activities per SOP/IOP, driving continuous improvement, and identifying upsell opportunities while ensuring contract fulfillment and customer satisfaction. Emphasizes strong problem-solving, stakeholder management, and a customer-first mindset to build long-term partnerships across logistics/ocean transportation domains.
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