Customer Experience Coach
$52,000–$62,400 year
On-siteHerndon, Virginia, United States
Job Summary
Provide one-on-one support during scheduled program sessions while operating specialized tools and technology. Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises. Maintain accurate session notes, share updates with team members, and ensure each experience remains professional, supportive, and respectful. Follow established processes to maintain a consistent, welcoming environment. Requires 2+ years of full-time professional experience, strong communication skills, and the ability to pass background checks. Full paid training is provided. Serenity helps individuals build confidence and develop positive habits through structured programs and a people-first approach.
Required Qualifications
- 2+ years of full-time professional experience in any industry
- CHar and professional verbal and written communication skills
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Desired Qualifications
- Experience in customer service, hospitality, retail, education, or caregiving roles
- Interest in personal development, coaching, or wellness
- Comfort working closely with individuals in a service-focused environment
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