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Serenity Mental Health CentersPosted 3 weeks ago

Customer Experience Coach

$47,840–$62,400 year

On-siteGrand Prairie, Texas, United States

Full TimeHigh School Or EquivalentMedium

Job Summary

Provide one-on-one support during scheduled program sessions while operating specialized tools and technology. Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises. Maintain accurate session notes and share updates with team members to ensure each experience remains professional, supportive, and respectful. Follow established processes and standards to maintain consistency across all interactions. This role requires two years of full-time professional experience, strong interpersonal skills, and the ability to pass a background check and drug screening. Serenity offers full paid training, professional certification, and a growth-focused environment designed to help individuals build positive habits and achieve meaningful progress.

Required Qualifications

  • 2+ years of full-time professional experience in any industry
  • CHar and professional verbal and written communication skills
  • Strong interpersonal skills with patience and empathy
  • Reliable, punctual, and open to feedback
  • Authorized to work in the United States
  • Ability to pass a background check and drug screening

Desired Qualifications

  • Experience in customer service, hospitality, retail, education, or caregiving roles
  • Interest in personal development, coaching, or wellness
  • Comfort working closely with individuals in a service-focused environment

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