Customer Experience Coach
$47,840–$62,400 year
On-siteDallas, Texas, United States
Job Summary
Provide one-on-one support during scheduled program sessions while operating specialized program tools and technology. Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises. Maintain accurate session notes and share updates with team members to ensure each participant's experience is professional, supportive, and respectful. Follow established processes and standards to maintain a consistent experience. This role requires 2+ years of full-time professional experience and strong interpersonal skills with patience and empathy. Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress.
Required Qualifications
- 2+ years of full-time professional experience in any industry
- CHar and professional verbal and written communication skills
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Desired Qualifications
- Experience in customer service, hospitality, retail, education, or caregiving roles
- Interest in personal development, coaching, or wellness
- Comfort working closely with individuals in a service-focused environment
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