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Serenity Mental Health CentersPosted 1 month ago
EXPIRED

Customer Experience Coach

$52,000–$62,400 year

On-siteReston, Virginia, United States

Full TimeHigh School Or EquivalentMedium

Job Summary

Provide one-on-one support during scheduled program sessions, guiding individuals to build positive habits and stay motivated through structured coaching. Operate specialized program tools and technology while encouraging participants via journaling, goal-setting, and mindfulness exercises. Maintain accurate session notes, share updates with team members, and ensure every experience remains professional, supportive, and respectful. Follow established processes and standards to deliver a consistent, welcoming environment. Full paid training provided to build confidence.

Required Qualifications

  • 2+ years of full-time professional experience in any industry
  • CHar and professional verbal and written communication skills
  • Strong interpersonal skills with patience and empathy
  • Reliable, punctual, and open to feedback
  • Authorized to work in the United States
  • Ability to pass a background check and drug screening

Desired Qualifications

  • Experience in customer service, hospitality, retail, education, or caregiving roles
  • Interest in personal development, coaching, or wellness
  • Comfort working closely with individuals in a service-focused environment

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