Customer Experience & Claims Specialist

Review and investigate Customer Experience Reports and Property Damage Reports by analyzing photos, video footage, and customer documentation. Communicate professionally with customers regarding claim status and determinations while working with site managers to gather necessary information. Maintain accurate documentation, track open claims, and follow up to ensure timely resolution of property damage cases. Apply company policies consistently when reviewing customer concerns and identify claims requiring escalation to the manager. Assist with department audits, reporting, and property damage recovery efforts. This role supports the investigation and resolution of claims across Ohio Car Wash Holdings' growing portfolio of car wash locations.