Customer Experience Center Coordinator
$41,600–$54,080 year
On-siteEagan, Minnesota, United States
Job Summary
Manage all scheduling, logistics, and coordination for the Customer Experience Center, including product showroom readiness, room setup, facility upkeep, and catering. Serve as the primary logistics coordinator for on-site and virtual customer visits, handling pre-visit planning, run-of-show execution, AV/tech readiness, and post-visit follow-up. Develop and deliver training programs for commercial team members on showroom engagement and product content, while maintaining standard operating procedures for both visit formats. Track and report on center utilization, visit volume, and engagement metrics to support continuous process improvement and sales enablement efforts.
Required Qualifications
- Associates of Arts (AA) or higher in Business Administration, Marketing or related field
- 2-4+ years of experience in event coordination, sales enablement, customer enablement, facilities management, commercial training, or a related operations role
- Exceptional organizational and multitasking skills with strong attention to detail
- Strong communication and presentation skills; comfortable working with executive-level customers and delivering training to commercial teams
- Experience with virtual meeting platforms (Zoom, Teams, etc.) and AV coordination
- Ability to quickly learn and communicate product and technical content clearly
- Proactive problem-solver who thrives in a fast-paced, customer-facing environment
- Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), Oracle and Salesforce
- Must be able to perform the physical requirements of the job as described to you for the position
Desired Qualifications
- Experience developing training materials or enablement content is a plus
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