Customer Experience Caller
On-siteOrewa, Auckland, New Zealand
Orewa, Auckland, New ZealandOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct structured phone interviews with customers using active listening to understand their experiences. Ask clear, concise, and non-leading questions to capture accurate insights while maintaining confidentiality and professionalism. Record and report feedback in an organized manner, representing the brand with warmth, clarity, and credibility. This new service requires exceptional listening skills, excellent verbal communication, and high attention to detail to gain honest insights for businesses. Opportunities will be offered according to demand based on suitability assessment.
Required Qualifications
- Applicants must be residing in New Zealand
- legally entitled to work here
- Exceptional listening skills able to pick up on subtle cues and customer sentiment
- Excellent verbal communication clear, professional, and friendly
- Excellent digital recording skills
- High attention to detail accurate recording of feedback is essential
- Strong interpersonal skills able to put customers at ease and gain honest insights
- High integrity and reliability dependable in completing assigned calls on schedule
- Ability to follow scripts and guidelines carefully while adapting to natural conversation flow
- Discretion and professionalism maintaining confidentiality is critical
Desired Qualifications
- Please submit your CV if you are an excellent listener with top-tier communication skills and enjoy engaging with people professionally
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