Customer Experience Banker Non NMLS
Hybrid · Grenada, Mississippi, United States
Job Summary
Customer Experience Banker Non NMLS acts as a Financial Concierge for walk-in customers, focusing on retaining and expanding consumer and business relationships through identifying financial goals, recommending appropriate deposit and other banking products, processing transactions accurately, and delivering exemplary service. Role emphasizes educating customers on consumer deposit products, proactive relationship growth via disciplined sales, outbound follow-up, and referrals, while adhering to operational, security, risk, and regulatory policies and presenting in a customer-focused, service-oriented manner.
Required Qualifications
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
- Preferred Qualifications: 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
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