Customer Experience Banker Non NMLS
On-siteNiles, Ohio, United States
Job Summary
Proactively identify financial goals and needs for walk-in customers, recommending appropriate deposit and banking products while retaining and growing relationships. Process transactions accurately, balance daily accounts, and resolve customer issues with exemplary service. Educate clients on consumer deposit products and refer them to other bank areas to deepen partnerships. Execute a disciplined sales process including new customer follow-up, outbound calling, and sourcing referrals from customers and partners. Adhere strictly to operational, security, risk, and regulatory policies. Maintain current authorization to work in the United States on a full-time basis.
Required Qualifications
- High School Diploma or GED
- minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- a Bachelor's Degree
- currently authorized to work in the United States on a full-time basis
Desired Qualifications
- 1 year or more in customer service in banking, financial services or goal driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
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