Customer Experience Banker-(Hastings, MI)

Customer Experience Banker provides financial guidance to walk-in customers and helps retain and grow consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Responsible for processing customer transactions accurately, balancing daily, and delivering exemplary service. Drives relationship growth through a disciplined sales process, outbound follow-up, sourcing referrals, and educating customers about additional banking services while adhering to operational, security, and regulatory policies. Strong emphasis on customer service, relationship management, banking knowledge, and ability to educate customers on deposit products and digital banking tools. This role supports collaboration with partners to deepen relationships and contribute to community banking goals.