Customer Experience Associate
$58,000–$82,000 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Respond to customer inquiries and requests over email and other channels, adhering to Customer Support guidelines and SLAs. Appropriately escalate specific issues in a timely manner, document problems to assist Engineering and Product teams, and gather insights on customer needs to improve the user experience. Create and maintain help center articles, send proactive email campaigns, and process customer incentives while troubleshooting payment discrepancies. Identify gaps in resources and content to help drivers resolve problems quickly. This role requires 1-2 years of experience in Customer Operations or Support, proficiency with Zendesk and JIRA, and strong communication skills for translating technical concepts. The position offers a base salary of $58,000 - $82,000 plus equity and benefits. WeaveGrid builds cloud-native solutions to address critical grid integration challenges for the energy transition.
Required Qualifications
- 1-2 years of experience in Customer Operations or Customer Support
- Familiarity with common customer service software platforms (like Zendesk)
- Familiarity with common productivity tools (Gdocs, JIRA, etc.)
- Basic proficiency in standard tools for data entry and tracking (like Excel / Gsheets)
- Comfort working under conditions of ambiguity and loosely defined requirements, which can be common in the startup environment
- A deep hunger for ongoing learning and personal growth
Desired Qualifications
- Experience with AI tools or agents is a nice-to-have
- Passion for decarbonization and reducing global climate risk
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