Customer Experience Associate
$45,760–$58,240 year
On-siteElora, Ontario, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures. Determine customer needs to recommend specific banking solutions while resolving concerns and escalating non-standard activities. Connect personally with customers to advise them on banking processes and promote products to refer them to appropriate team members. Achieve assigned goals by completing business processes timely and accurately while assisting the team and participating in performance development. Deliver quality customer experiences and recommend operational improvements to achieve excellence.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Ability to exercise initiative
- Accuracy and detail orientation
- Customer experience skills
- Verbal communication skills
- Written communication skills
- Ability to connect with different people in a calm, courteous, and effective manner
Desired Qualifications
- Undergraduate degree
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