Customer Experience Associate
$45,760–$58,240 year
On-siteEtobicoke, Ontario, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures and industry regulations. Understand customer needs to recommend specific banking solutions while resolving concerns using standard procedures or escalating non-standard activities. Connect personally with customers to advise them clearly on banking processes and promote appropriate products. Assist the team by maintaining up-to-date status on routine activities and participating in personal performance development. Help build a positive, diverse, and equitable work environment while delivering quality customer experiences. Join TD Canada Trust as the frontline of the bank, fostering deep relationships with over 27 million households and businesses across Canada, the United States, and globally.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Customer experience skills
- Verbal communication skills
- Written communication skills
- Ability to connect with different people
- Calm demeanor
- Courteous demeanor
- Effective communication manner
Desired Qualifications
- Undergraduate degree
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