Customer Experience Associate
$45,760–$56,160 year
On-siteChatham, Ontario, Canada
EXPIREDChatham, Ontario, CanadaOn-sitePart Time$45,760–$56,160 yearEntry LevelEnterprise
Part TimeEntry LevelEnterprise
Job Summary
Process financial transactions including deposits, withdrawals, and bill payments per standardized operating procedures and industry regulations. Understand customer needs to recommend specific banking solutions while resolving concerns using standard procedures or escalating non-standard activities as necessary. Connect personally with customers to advise them on banking processes and promote products to refer them to appropriate team members. Achieve assigned goals by completing business processes accurately and assist the team by staying dedicated and up-to-date on routine activity status.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Customer experience skills
- Ability to connect verbally with different people
- Ability to connect in writing with different people
- Ability to communicate in a calm manner
- Ability to communicate in a courteous manner
- Ability to communicate effectively
Desired Qualifications
- Undergraduate degree
- Equivalent to undergraduate degree
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