Customer Experience Associate Spanish Speaker
On-siteAthens, Attica, Greece
Job Summary
Respond to customer inquiries via phone, email, or chat in Spanish while troubleshooting service or product-related issues. Log all interactions accurately using internal CRM tools and follow brand-specific guidelines and service standards. Escalate complex cases to relevant internal teams as needed. This full-time role requires fluency in Spanish (C1/C2) and English (B2+), with a preference for candidates with prior customer service or tech support experience. The position offers a competitive salary, paid training, and a comprehensive relocation package including a free flight, paid hotel accommodation, and housing assistance. Candidates must relocate to Greece, though remote work may be possible after relocation depending on team needs.
Required Qualifications
- Fluency in Spanish (C1/C2 level)
- English at B2 level or higher
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Comfortable working in a fast-paced, shift-based environment
- Must relocate to Greece for this role
- Remote work may be possible after relocation, depending on the team needs
Desired Qualifications
- Previous customer service or tech support experience is a plus
- Bachelors degree or equivalent professional background preferred
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