Customer Experience Associate (Russian, Ukrainian, Spanish and/or French Language Skills an Asset)
$45,760–$58,240 year
On-siteSquamish, British Columbia, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures. Understand and determine customer needs to recommend specific banking solutions while exercising discretion in confidential matters. Respond and resolve customer concerns using standard procedures, escalating non-standard activities as necessary. Achieve assigned goals by promoting banking solutions and completing business processes accurately. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive work environment by promoting team effectiveness and participating in performance development. Assist the team by respecting coworkers and keeping everyone updated on routine activity status. Deliver quality customer experiences and recommend operational improvements where opportunities exist.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using the internet
- Customer experience skills
- Ability to connect verbally with different people
- Ability to connect in writing with different people
- Ability to communicate in a calm manner
- Ability to communicate in a courteous manner
- Ability to communicate effectively
Desired Qualifications
- Undergraduate degree
- English major
- Russian language skills
- Ukrainian language skills
- Spanish language skills
- French language skills
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