Customer Experience Associate - Quispamsis
$45,760–$56,160 year
On-siteQuispamsis, New Brunswick, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments while adhering to standardized operating procedures and industry regulations. Understand customer needs to recommend tailored banking solutions and resolve concerns through standard procedures or by escalating non-standard activities. Achieve assigned business objectives by promoting banking products and completing processes accurately. Connect personally with customers to advise them on appropriate processes and assist the team by keeping everyone updated on routine activities. Deliver quality experiences and recommend operational improvements to achieve excellence.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Ability to exercise initiative
- Accuracy and detail orientation
- Customer experience skills
- Ability to connect verbally with different people
- Ability to connect in writing with different people
- Calm demeanor
- Courteous demeanor
- Effective communication manner
Desired Qualifications
- Undergraduate degree
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