Customer Experience Associate - Product Specialist

Serve as a trusted point of contact for builders, designers, homeowners, and trade partners, ensuring every interaction reflects Studio G's commitment to excellence. Develop strong, long-term relationships by listening carefully, understanding customer needs, and delivering solutions that exceed expectations. Learn and confidently represent Studio G's offerings across glass, closets, hardware, and related product categories. Guide customers through the process from inquiry to completion, coordinating with internal teams to ensure projects stay organized and on track. Address questions, concerns, and challenges quickly and professionally while maintaining a positive, solution-focused attitude. Communicate proactively and clearly with customers, vendors, and team members to create an exceptional experience at every stage. Manage quotes, specifications, orders, and project information accurately to support successful project execution. Demonstrate kindness, professionalism, and a genuine desire to help others while contributing positively to the culture.