Customer Experience Associate

Represent the Ollie brand voice to customers and prospective customers, delivering a memorable experience across channels. Manage customer relationships through emails, phones, and our order management system; accurately track and monitor customer feedback and interactions. Drive initiatives to achieve the CX Vision of a world-class, genuinely kind customer experience and help develop agents in KPIs and career growth. Develop and lead projects that improve the Canine Care experience. Requires a Bachelor's degree and prior experience in customer-centric roles; role reports to the Customer Experience Shift Manager. The position is currently fully remote with the team co-locating in Salt Lake City when appropriate, and seeks candidates in or local to Salt Lake City. Benefits include competitive hourly salary with bonus potential, 401k with employer match, comprehensive health coverage, parental leave, and dog-parent perks.